Cancellations and returns

We endeavour to provide the best Customer Service possible. Should anything go wrong, we will make every effort to resolve the issue. However, should the problem be unsolvable, or you prefer to amend or Cancel your Order, please contact info@myagasite.com

You may Cancel your Order within 7 days from the date of making the Order for any reason. If you Cancel your Order via telephone your Order will be put on hold. You must confirm your wish to Cancel the Order in writing via email or post within 7 working days. Your Order will not be considered Cancelled until notification in writing is received.

If you decide to Cancel an Order after the Products have been despatched and commenced their carriage to you by carrier or post, we may charge you for the carriage of those Products. We advise you check the status of the Order before you request Cancellation. Any charges will be communicated to you before we confirm the Cancellation.

You are entitled to Cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on your behalf or as your agent and be re-credited by us to the extent that such sums are not reimbursed by the card issuer.


Returns

Before you request or arrange return of a Product, please read the below information carefully. Contact us to arrange a Return and request a Return Acknowledgment Number.

If You are Returning a Product for any reason, except damage or manufacturer defect, You must pay the costs of Returning the Products to Us or our suppliers. On request, we will collect the Products from you, but the cost of this will be charged to you and we may deduct this from the Refund.

If:

• the Product delivered is not what you Ordered (including an unapproved Substitute Product), or does not correspond with its description;

• the Product delivered is not of a satisfactory quality,

• the Product arrives damaged or faulty

And you have notified us within 7 working days, we may replace the item or affected parts or you may Cancel the Order and receive a full Refund. You will not be charged for the costs of returning an unapproved substitute or defective product.

If Products arrive in a damaged condition you must make a note on the carrier's Delivery consignment note where possible and inform us within 7 working days of the Delivery.

If the Product becomes defective soon after 7 working days have passed, R Tincknell & Son (Agricultural) Ltd will, at its option, repair the product, replace the Product or Refund you. You will not be charged for the cost of Returning a defective Product.

We will not accept Returns or Cancellations if the Products have been altered by applying chemicals or paints to the surfaces or by altering or customising the Product in any way that could be deemed as you using or treating the Products as your own.

While in your possession, you must keep any Products you intend to Return to us in good condition. Products must be Returned in the same condition as they were delivered. If products were delivered flat packed they must be Returned in the same way. Care must be taken to ensure the Return Products are packed well to avoid damage or loss of parts in transit.

Products Returned which cannot be re-sold as new due to damage or wear and tear may be subject to a reduction in the Refund given.

Contact us to arrange a Return and request a Return Acknowledgement Number.


Refunds

Refunds will be processed within 30 days.

Where exchange rates of currency are involved, the Refund will be made in £GBP at the current exchange rate. We do not accept responsibility for any loss or gain caused by changes in the exchange rate between the time of Ordering and the time of issuing the Refund.